Our website is www.reachsupport.org.uk

It’s important to us that you trust how we handle your personal information. Please read our policy to discover what data we collect and why, how we use the information we collect and the choices you have. We’ve tried to keep it clear and concise, however if you do have any questions, please get in touch.

Having your personal information allows us to do many things. When you subscribe to our mailing list, you allow us to keep in touch with you so we can inform you of any developments we think would interest you. Through data collection, we can better understand your needs and preferences, so we can improve and serve you more effectively.

Our Data Protection Policy

1. We will not collect or store any of your, or your customers, personal information unless it is permitted or required by applicable law.

2. Any personal information we hold, or process will be kept up-to-date, and destroyed as soon as the reason for its collection or processing has lapsed.

The Information We Collect

We collect information to provide, maintain, and improve our products and services. The data we collect can help us in simple ways, such as having a contact phone number to communicate an issue with your order, as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new products our customers would like to buy from us. Below we have listed full details on the information we collect, why we collect it, and the ways we use it.

Where we have your permission, we will use your e-mail address to provide you with information on our products, services, promotions and special offers.

If you supply your email address, even if you do not place an order with us, we may pass your email to a third-party organisation, for example digital advertising networks such as Google and Facebook, to offer you the opportunity to purchase from us. Your email address will not be used for any other purpose and will not be held on file by us or any third-parties after the reason for collecting it has lapsed.

We will at times monitor and record communications between you and our Customer Success Team (including telephone conversations and emails) for quality assurance and compliance purposes.

We also store personally identifiable information to ensure a fair use policy.

We collect data on purchases made with us for marketing purposes, such as market analysis, customer segmenting, and conducting research on statistical and testing information. We use this data to provide custom content that you are likely to find more interesting.

Information that is made available to third parties outside the European Union and Switzerland, only if such recipients that have agreed to comply with standard contractual clauses for the transfer of personal data as included in the EU Commission Decision of 5 February 2010 (2010/87/EC) if they are in countries that do not have an adequate level of personal data protection.

Your Choices

You have the right to:

• Access your information
• Unsubscribe from our mailing list or withdraw any other type of consent
• Request a copy of your personal information that we hold
• Correct or update your information
• Delete your personal information, or restrict how we use your information, unless we are legally obliged not to
• Alter your personal information so you are not identifiable
• Lodge a complaint with your local data protection authority

For more information on these rights, or to exercise any of them, please contact our Data Protection Officer on wendy@reachsupport.org.uk
Please note, after opting out you may still receive messaging from us that is not based on the data we hold. For example, if you follow our social media accounts, you will continue to receive post updates from us in your newsfeed. You may also continue to receive advertising from us on search engines through pay-per-click and display advertising, as these are not based on data we hold.

Third Parties

We will never sell your details to any third-party organisations.
We will only pass personal data to a third-party organisation in the following situations:

• To offer you the opportunity to purchase from us, for example digital advertising networks such as Google and Facebook.

Cookies

What are cookies?

Cookies are text files that contain small pieces of information. They are stored on your computer, tablet or smartphone, and sent to your browser from our web server. Cookies are used by most websites to gather essential information to provide the user with the best experience.

Cookies ensure websites function as you expect them to: they identify which platform you’re using and display an optimised version of the website for that platform, they save your log in details, and they remember your language preferences.

Types of cookies

Our website uses three types of cookies:

• Essential to site function cookies
These cookies allow you to browse the site, search for products and add items to the basket. They also remember your preferences, such as your log in details and language preferences. They are essential to ensure our website runs as you would expect.

• Performance cookies
These cookies are used to collect anonymous information about how you use our website. They inform us of any error messages from web pages and allow us to improve our website.

• Third-party cookies
These allow us to record the customer experience and to test new services so we can improve the customer journey on the website. This can also include on-page advertising from third-parties, where cookies tailor the advertising to your preferences.

How we use cookies

We use cookies in the following ways:

• To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site.

• To ensure you are provided with correct and useful information during your visit to our site.

• To collect data which allows us to improve our services based on purchases and site usage.

For a full list of the types of cookies we use, please contact our Data Protection Officer, on wendy@reachsupport.org.uk

Security

Our website and emails will at times contain links to and from other websites in our networks, such as partners and affiliates. If you follow a link to any of these websites, please note they carry their own privacy policies, and we do not accept any responsibility or liability for these policies. We would recommend reading these policies before submitting any personal data to these websites.

Contact

If you have any queries about this Privacy Policy, or if the personal data we hold about you is not up to date, please contact our Data Protection Officer on wendy@reachsupport.org.uk

If you would like to make a complaint regarding our use of your personally identifiable information, we would appreciate if you could contact our Data Protection Officer on wendy@reachsupport.org.uk Our DPO will endeavour to resolve any issues quickly and to your satisfaction. You also have the option to issue a complaint to the Information Commission Office (ICO) on +44 1625 545 700.

This Privacy Policy is provided by Reach Support CIC, a registered company in England and Wales.

Our company number is: 08624999. Our registered office address is: Wallace House, 20 Birmingham Road, Walsall, England, WS1 2LT

Changes to the Privacy Policy

Any changes we may make to our Privacy Policy will be posted on this page and, where appropriate, notified to you by e-mail.

Review Date: December 2025